Refund Policy

Effective Date: June 28, 2025
Website: https://popsstudio.net

At Pop’s Studio, we are committed to delivering high-quality digital design templates and services. Since our products are non-tangible digital goods, delivered instantly upon purchase, we have a strict no-refund policy.

However, we do recognize that there may be exceptional situations. Please read the policy below carefully.

1. No Refunds on Digital Products

Due to the nature of digital content, all sales are final. Once a product is downloaded or accessed, you are not eligible for a refund.

This applies to:

Elementor templates
WordPress themes
Digital design files
Downloadable assets
Any other instantly-delivered product

2. Exceptions

Refunds may be granted under the following exceptional circumstances:

You were charged more than once for the same product (duplicate purchase)
You purchased a product but never received access or download instructions
The product was not as described and you’ve contacted us within 3 days of purchase, providing proof and screenshots

In these cases, please contact us at support@popsstudio.net with your order details. We’ll do our best to resolve the issue quickly.

3. Services (Custom Work)

For any custom design or development services purchased through Pop’s Studio:

A 50% upfront deposit is non-refundable once work has begun
Full payments are non-refundable once the final project is delivered
If you cancel before work begins, you may request a full refund within 48 hours of payment

4. Template Compatibility Issues

Please ensure your software and WordPress setup are compatible with the product before purchasing.

We do not offer refunds for:

Incompatibility with your WordPress theme or plugins
User error, like accidental deletion or incorrect installation
Failure to read product descriptions and documentation

If you encounter a technical issue, contact us and we’ll try to assist or provide a working solution.

5. How to Request a Refund (If Eligible)

To request a refund under the exceptions above, email us at support@popsstudio.net with:

Your name and email used during purchase
Your order ID or transaction number
A detailed description of the issue
Any supporting screenshots or documentation

We aim to respond within 2–4 business days.

6. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback. If you file a chargeback without reaching out first, we reserve the right to ban your account and deny future service.

7. Contact Us

For any questions about our Refund Policy, please reach out to:

Email: support@popsstudio.net
Website: https://popsstudio.net
Subject Line: Refund Request – [Your Order ID]